Terms of Use

Last updated: 1 October 2026

1. Introduction

Welcome to Join Your Club ("JYC", "we", "us" or "our"). JYC is a platform that enables users to discover, join and interact with sport communities, clubs, coaches, trainers, gyms and community owners.

By creating an account or using any part of the platform, you agree to these Terms of Use and confirm that you have read our Privacy Policy. If you do not agree, you may not use JYC.

2. Company Information

JYC is operated by:

Join Your Club B.V.
Heer en Beekstraat 19B
5242 AC Rosmalen
The Netherlands
Chamber of Commerce (KvK) number: 42134251
VAT number: NL869875097B01

General contact: support@joinyourclub.com
Privacy contact: privacy@joinyourclub.com

3. JYC's Role as Platform and Intermediary

JYC is a platform and intermediary. Unless explicitly stated otherwise, JYC is not the organizer, coach, trainer, seller, provider, medical adviser or safety supervisor of third-party clubs, events, sessions or services offered through the platform.

Third-party clubs, coaches, trainers, gyms and organizers are responsible for the clubs, events and services they offer through JYC. When you buy a ticket, you buy it from the organizer. JYC collects the payment on the organizer's behalf and shows you who the seller is before you pay.

4. Account Creation and Minimum Age

You must be at least 16 years old to create an account. If you are under 18, you confirm that your parent or guardian agrees to these Terms on your behalf. We do not knowingly allow accounts for children under 16, and we delete such accounts when we become aware of them.

To use certain features of JYC, you must create an account. You agree that:

• The information you provide is accurate and complete
• You will keep your login details secure
• You will not impersonate another person, club or business
• You are responsible for all activity under your account

You can delete your account at any time in the app (Settings > Delete account) or at joinyourclub.com/delete-account. Deletion removes your profile, posts, runs, messages and any clubs you own. Payment and invoice records are kept where the law requires it. Deleting your account does not cancel a club plan bought through the App Store or Google Play - cancel it there first (see section 10).

5. User Responsibility for Sport Participation

Sport and physical activity involve risk. By joining an event, session, club or meetup through JYC, you confirm that you are responsible for deciding whether you are physically and mentally able to participate.

JYC does not assess, verify or guarantee your health, fitness level, ability to participate, or readiness for a specific event. You participate at your own risk.

6. Physical Meetups and Offline Interactions

JYC enables users to meet and train in real life. You are responsible for using reasonable care when attending physical events or meeting other users. JYC is not responsible for the conduct, safety practices or decisions of third-party organizers, clubs, coaches or other users.

7. Clubs and Events

JYC allows users to discover and join clubs and attend events. Joining a club on JYC is free.

Before joining an event or buying a ticket, you should review the organizer, event details, price and the cancellation rules. Unless JYC is explicitly listed as the organizer, the relevant club or organizer is responsible for delivering the event, session or service.

Free events can also be joined on our website without an account, with your name and email address. Your spot counts once you confirm it through the link we email you.

8. Tickets, Prices and Payments

Ticket payments are processed by Stripe. The price shown in the app is the total price you pay: the organizer's ticket price including VAT, plus JYC's service fee per ticket. Before you pay, the checkout shows who sells the ticket and how the price is made up. You receive a receipt by email.

9. Cancellations, Refunds and Right of Withdrawal

One cancellation and refund policy, set by JYC, applies to every event ticket and is shown before you pay. Refunds are processed automatically by JYC:

• You cancel at least 48 hours before the start (or the window shown at checkout): you get the ticket price back. The service fee is not refunded.
• You cancel later: no refund. Your ticket stays valid.
• The organizer cancels the event: you get everything back, including the service fee.
• The organizer moves the event to another date: you can keep your ticket, or cancel and get everything back, including the service fee.
• A technical error on our side, such as a duplicate charge: you get everything back.

To cancel a ticket, use the event page in the app. Please do not use a chargeback through your bank or card issuer because you changed your mind or can no longer attend - cancellations go through JYC under this policy. Chargebacks are meant for genuine payment disputes.

Tickets for an event on a specific date are leisure services. Under EU and Dutch consumer law (article 6:230p of the Dutch Civil Code), the 14-day right of withdrawal does not apply to them. You can always cancel under the policy above.

10. Club Plans (Starter, Growth and Pro)

Clubs can take a paid plan: Starter, Growth or Pro. A plan lowers the JYC fee the club pays on its ticket sales and gives the club the Club+ badge (section 11). The price and benefits of each plan are shown on the Plans screen before you buy.

• Plans are monthly subscriptions, bought through the Apple App Store or Google Play. Payment is charged to your Apple ID or Google account when you confirm the purchase.
• A plan renews automatically every month at the price shown, unless you cancel it at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the period ends.
• You can manage or cancel a plan in your App Store or Google Play account settings, or through "Manage or cancel plan" on the Plans screen. When you cancel, the plan stays active until the end of the period you paid for, and the club then returns to the Free plan.
• A plan bought on an iPhone can only be changed or cancelled through Apple, and a plan bought on Android only through Google Play.
• A store subscription belongs to the Apple ID or Google account that bought it. One store account can hold one active JYC plan at a time. To run paid plans for two clubs, use a different store account for each club.
• When you change plans, the store handles the switch: an upgrade usually starts immediately, a downgrade at your next renewal.
• Apple and Google handle payments and refunds for plans under their own terms. JYC cannot issue refunds for store purchases.
• If a plan's price changes, the store informs you in advance and, where the law requires it, asks for your consent before the new price applies.

11. The Club+ Badge

The Club+ badge shows that a club has an active paid JYC plan. It is added automatically when a plan starts and removed automatically when it ends.

The badge is not a quality mark. It does not mean that JYC has checked, approved or endorses the club, its organizers, coaches or events, or their safety, qualifications or insurance.

12. Organizers: Selling Tickets and Payouts

If you create or run a club or event on JYC, you are the organizer. When you sell tickets, you are the seller and you act as a business (trader). You are responsible for delivering what you advertise, for the accuracy of your listings and prices, and for meeting your own tax and legal obligations, including the VAT on your tickets.

To sell tickets, you must add your club's invoice details (legal name, address, country, VAT status and, if you have one, your VAT number) and set up a payout account with Stripe. We show buyers your legal name, address and, where applicable, your VAT number as the seller.

What you can see as an organizer: the name and profile of everyone who joins your club or event or buys a ticket (never their payment details), and your own ticket sales, fees, refunds, chargebacks and payouts. For people who join your event through its page on our website, you can also see their email address, the T-shirt size they chose (if your event asks for one) and whether they agreed to receive news from you or from JYC, so you can run your event. You may use these email addresses only for that event, and send news only to people who agreed to hear from you. Email addresses of people who join in the app are never shared with you. JYC keeps the records of all ticket sales, refunds and invoices to run the platform, handle refunds and disputes and meet tax law, as described in the Privacy Policy. We do not share your data with other organizers.

You set your ticket price excluding VAT and choose your ticket VAT rate. The buyer pays your price and VAT, plus JYC's service fee per ticket. You pay JYC's fee: a percentage of your ticket price that depends on your club's plan, plus Dutch VAT where it applies (reverse charge for EU clubs with a verified VAT number). It is deducted before the payment reaches you, and JYC sends you a monthly invoice for it. When a buyer cancels in time and gets the ticket price back, JYC returns its fee on that ticket to you.

Ticket revenue is paid out to you after the event has taken place. Refunds follow JYC's refund policy (section 9) and are processed automatically from your ticket revenue: when you cancel an event, every ticket holder is refunded in full; when you move an event, every ticket holder who cancels is refunded in full. You bear the card costs of these refunds. If a chargeback is caused by your club or event (for example, the event did not take place or was not as described), you bear the disputed amount and the dispute fee. JYC may deduct amounts you owe from later payouts.

Payment processing services for organizers on JYC are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as an organizer on JYC, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of JYC enabling payment processing services through Stripe, you agree to provide JYC accurate and complete information about you and your business, and you authorize JYC to share it and transaction information related to your use of the payment processing services provided by Stripe.

13. How Clubs and Events Are Shown, and Findy

In Discover, clubs are listed by number of members and events by date. Search and filters (such as distance, type and day) narrow what you see. A club's plan does not change its position in Discover, in search or in Findy's suggestions.

Findy is an AI assistant that suggests clubs and events based on what you ask, your pace, your goals and your city. Its suggestions can be wrong or incomplete, so always check the club or event page. Findy never books, joins or pays for anything, and never suggests or contacts other users.

14. User Conduct - Zero Tolerance

JYC has zero tolerance for objectionable content and abusive users. You agree not to use JYC for harassment, bullying, threats, discrimination, hate speech, sexual content or misconduct, stalking, spam, scams, fraud, fake events, misleading offers, illegal activity, or any activity that harms users, clubs, organizers or JYC.

JYC may remove content, suspend accounts or restrict access if users violate these Terms.

15. User Content

You remain responsible for content you upload. You confirm you have the rights needed to share your content on JYC. By uploading content, you grant JYC a non-exclusive, worldwide, royalty-free license to host, store, display and use the content for operating and improving the platform. This license ends when you delete the content or your account, except for copies we must keep by law or that other users have already shared in their own posts or messages.

16. Messaging and Communication

You must not use communication features for harassment, threats, spam, scams, discrimination, sexual misconduct, illegal activity or unwanted pressure to meet.

17. Reporting, Blocking and Moderation

You can report any profile, post, comment, story, message, club or event with the Report option in the app, and you can block any user. Blocking works both ways: neither of you sees the other.

Anyone, with or without an account, can tell us about content they believe is illegal by emailing support@joinyourclub.com with: where the content is (a link or a description), why it is illegal, your name and email address, and a statement that your notice is accurate and complete to the best of your knowledge.

We aim to review every report within 24 hours. Content that breaks these Terms or the law is removed, and the account that posted it may be suspended or removed. Reports are reviewed by people; we do not remove content automatically.

If we remove your content or restrict your account, we tell you why, unless the law or someone's safety prevents it. You can object by emailing support@joinyourclub.com within 6 months. We will look at your objection again and tell you the outcome.

Our point of contact for users and authorities under the EU Digital Services Act is support@joinyourclub.com, in English or Dutch.

18. Suspension and Removal

JYC may suspend or terminate access if you breach these Terms, misuse the platform, create safety or fraud risks, or violate applicable law. We tell you the reason, unless the law or someone's safety prevents it.

If you use JYC as a business (for example, to run a club or sell tickets), we give you at least 30 days' notice before we stop providing our services to you, unless the law requires otherwise or you have seriously or repeatedly broken these Terms.

19. Apple App Store and Google Play

If you downloaded JYC from Apple's App Store:

• These Terms are between you and JYC only, not Apple. JYC, not Apple, is solely responsible for the app and its content.
• You may use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app. For support, contact support@joinyourclub.com.
• If the app fails to conform to any applicable warranty, you can notify Apple, and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• JYC, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your use of it infringes their intellectual property rights, JYC, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app, such as your mobile data provider's.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.

If you downloaded JYC from Google Play, Google Play's terms also apply to your download and to any purchase made through Google Play.

20. Limitation of Liability

To the maximum extent permitted by applicable law, JYC is not liable for third-party events, acts or omissions of users or organizers, injuries during third-party events, unsafe offline interactions, or misleading information published by third-party organizers.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, or your statutory rights as a consumer.

21. Changes to JYC and to These Terms

JYC may update these Terms from time to time. If changes are material, we tell you in the app or by email before they take effect, and we may ask you to accept the updated Terms before continuing. If you use JYC as a business, we give you at least 15 days' notice of changes, unless the law requires otherwise.

22. Language, Governing Law and Disputes

These Terms may be shown in other languages for convenience. The English version is binding.

These Terms are governed by the laws of the Netherlands. If a dispute arises, please contact us at support@joinyourclub.com first. If you are a consumer living in the EU, you keep the protection of the mandatory consumer laws of your country, and you can bring a dispute before the court of your place of residence.